SaaS Entrepreneur

EXCERPT FROM CHAPTER EIGHT

SaaS Entrepreneur: The Definitive Guide
to Succeeding in Your Cloud Application Business

Professional Services in SaaS

The Perception of Professional Services by Your Customers

In professional services , the change in revenues generated is driven by several factors:

Key Differences in Professional Services Teams and Practices

Training

Traditional classroom training for SaaS subscribers is disappearing. Empty classrooms are now the norm. Training has become an online entity, often with both instructor-led and self-paced delivery options.

Many SaaS companies are choosing to provide customized training through partner organizations that have specialists on staff.

Professional Services Delivery

Today with SaaS, the delivery of professional services is far more commoditized and standards-based. Contracts are typically a fraction of the length found in larger on-premise implementations, and terms are far easier to understand. Key areas of differentiation are comprised of the following:


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